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The Support Access tab of Company Configuration lets a company administrator grant Fatorly support staff temporary, time-limited access to your company — for example so they can help investigate an issue — and revoke it at any time. Open it from Company → Company Configuration → Support Access.
Support Access is available to a company administrator. Support staff never get standing access: they request it, you approve it, and the grant is time-bound and fully revocable.

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How it works

1

A support agent requests access

When a support agent needs to look into your company, they raise a request. It appears in the pending requests list with the requester’s name, email, and a reason.
2

You approve or deny

Review the request and Approve it to grant temporary access, or Deny it. Approving creates a time-limited session that expires automatically.
3

You monitor active sessions

Active sessions show who has access and when it expires. Each session is logged so you can see what was accessed.
4

You revoke early if needed

You can Revoke an active session at any time to end support access immediately, before it would otherwise expire.

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What you can review

  • Pending requests — awaiting your approval, with requester and reason.
  • Active sessions — who currently has access and the expiry, with an activity log of what was accessed.
  • History — sessions that have ended, whether they expired or were revoked.
Grant access only for as long as the issue takes, and revoke as soon as the support agent is done — even though sessions expire on their own.
The exact controls and the default expiry window may vary as the app evolves. The principles — explicit approval, time-limited sessions, an audit trail, and the ability to revoke — always apply.