Support Access

Approve, monitor, and revoke temporary access for support staff to your company.

The Support Access tab of Company Configuration lets a company administrator grant Fatorly support staff temporary, time-limited access to your company — for example so they can help investigate an issue — and revoke it at any time. Open it from Company → Company Configuration → Support Access.

Note

Support Access is available to a company administrator. Support staff never get standing access: they request it, you approve it, and the grant is time-bound and fully revocable.

How it works

A support agent requests access

When a support agent needs to look into your company, they raise a request. It appears in the pending requests list with the requester's name, email, and a reason.

You approve or deny

Review the request and Approve it to grant temporary access, or Deny it. Approving creates a time-limited session that expires automatically.

You monitor active sessions

Active sessions show who has access and when it expires. Each session is logged so you can see what was accessed.

You revoke early if needed

You can Revoke an active session at any time to end support access immediately, before it would otherwise expire.

What you can review

Pending requests — awaiting your approval, with requester and reason.
Active sessions — who currently has access and the expiry, with an activity log of what was accessed.
History — sessions that have ended, whether they expired or were revoked.

Tip

Grant access only for as long as the issue takes, and revoke as soon as the support agent is done — even though sessions expire on their own.