Leave Fatorly

Request to close your account or move to another provider — download your data, keep your participant ID portable, and understand what happens to your account.

The Leave tab of Company Configuration is where you download your data and start the process of leaving Fatorly. Open it from Company → Company Configuration → Leave.

Note

Leaving is an assisted process. You begin the request here and our support team works with you to complete it — but you can download your own data at any time without waiting for anyone. It is not an instant, one-click deletion.

Download your data (any time)

You don't have to be leaving to take a copy of your records. On the Leave tab, select Download my data to get a ZIP bundle containing:

manifest.csv — a row for every invoice (number, direction, status, counterparty, dates, amounts, and the network message ID).
invoices/ — the UBL XML for every document you sent.
README.txt — a short guide to the bundle.

Tip

This is your data and it's always available — keep a copy whenever you need one for your own records or for an accountant. Inbound documents you received are kept at the access point under the retention rules below; ask support if you need copies.

Starting a request to leave

Open the Leave tab

Go to Company → Company Configuration → Leave.

Tell us why

Choose a reason and add any detail. This helps us route your request and check whether there's anything we can resolve first.

Submit

Submit the request. Our team picks it up and contacts you to complete the remaining steps.

After you submit, the Leave tab shows the current state of your request:

Under review — we've received it and will be in touch. You are guaranteed to be able to leave by the date shown, whatever happens with the review.
Exit approved — we've approved your departure and are processing it. If you're moving to another provider, your migration key appears here (see below).
Retained — the request was closed and your account stays active (for example, after we resolved the reason you wanted to leave).

Moving to another provider (migration key)

If your company is registered on the e-invoicing network, leaving doesn't mean losing your participant identity. Once your exit is approved, a migration key appears on the Leave tab.

Copy your migration key

On the Leave tab, copy the migration key shown under Your migration key.

Give it to your new provider

Hand the key to the provider you're moving to. They use it to take over your existing participant ID.

Your participant ID is preserved, so you keep receiving e-invoices at the same address with your new provider — only the behind-the-scenes routing changes.

Warning

Keep your migration key private and share it only with your new provider. Anyone with the key could take over your participant ID.

What happens to your account

When your exit is completed:

If you moved to another provider, we hand your participant ID over to them and close your Fatorly account. Your subscription ends (billing stops) and your account becomes read-only / export-only — you can still sign in to view and download your historical invoices.
If you left the network entirely, your participant is removed from the network and your account is closed the same way — read-only / export-only, subscription ended.

In both cases your invoices are never deleted — they're kept for the retention period below so you can stay compliant.

Data retention

UAE businesses must retain tax records for a regulatory minimum. Your historical documents are kept for 5 years and remain available to export (via Download my data above) even after your account is closed, so you can keep compliant copies.

Company Configuration — the tabbed hub this lives in.
Linking Companies — leaving applies per company.