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Customers are the buyers you issue sales invoices and credit notes to. Their details — including VAT TRN and PEPPOL Participant ID — flow onto your invoices and enable electronic delivery.
Fatorly customers list

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The customers list

The list shows your customers with Search and sortable columns. Each row has Edit and Delete actions. Select Add New to create a customer.

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Add or edit a customer

1

Open the form

Select Add New, or Edit on an existing customer.
2

Fill in the details

Complete the sections below, then select Save.
Fatorly new customer form

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Fields

SectionFieldRequiredDescription
IdentityName (English)YesLegal name in English.
IdentityName (Arabic)YesLegal name in Arabic.
ContactEmailNoCustomer email.
ContactPhoneNoCustomer phone.
ContactVAT TRNNo15-digit UAE Tax Registration Number.
ContactContact PersonNoMain contact name.
AddressAddress, City, CountryNoPhysical location. Country defaults to AE.
PEPPOL NetworkPEPPOL Participant IDNoElectronic exchange identifier for direct delivery.
New customers are Active by default.
  • Both English and Arabic names are required for e-invoice compliance.
  • The VAT TRN must be a valid 15-digit UAE tax registration number.
  • Add the PEPPOL Participant ID to enable direct electronic invoice delivery.