> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fatorly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Offboarding (delinking)

> Remove the link between your TIN and Fatorly — because you're closing, or moving to another provider.

Offboarding removes the link between your TIN and Fatorly. Use it if you're moving
to another accredited service provider, or if the business is closing.

<Warning>
  Delinking stops your e-invoicing through Fatorly. On confirmation we also remove
  your business from our Peppol routing, so **you can no longer send or receive
  documents through us** — invoices addressed to you will not arrive here.
</Warning>

<Note>
  This is different from [Leave Fatorly](/en/settings/leave-fatorly), which closes your
  Fatorly *account*. Offboarding ends the *FTA link*. If you're moving provider you
  will usually want both — and you can [download your data](/en/settings/leave-fatorly)
  at any time, before or after.
</Note>

## How to delink

<Steps>
  <Step title="Start from EmaraTax">
    Open **E-INVOICING**, go to **Linkage Status with ASP**, and choose
    **Offboarding/Reverify** from the Action menu on your linked row.
  </Step>

  <Step title="Choose Delink from this service provider">
    On the wizard's landing page, select **Delink from this service provider**. As
    with reverification, your TIN is pre-filled and locked.

    <Frame>
      <img src="https://mintcdn.com/fatorly/YuYy4X5ifgx6woHB/images/en/fta-linking/wizard-delink-blank.png?fit=max&auto=format&n=YuYy4X5ifgx6woHB&q=85&s=68129f14235adabadf746295377eb139" alt="The delinking request form as it opens, with empty Reason and e-mail fields and the Verify button disabled" width="512" height="540" data-path="images/en/fta-linking/wizard-delink-blank.png" />
    </Frame>
  </Step>

  <Step title="Give a reason and your registered e-mail">
    Both are mandatory. **Verify Applicant Details** stays greyed out until the
    e-mail is a valid address and the reason is filled in.

    <Frame>
      <img src="https://mintcdn.com/fatorly/YuYy4X5ifgx6woHB/images/en/fta-linking/wizard-delink-valid.png?fit=max&auto=format&n=YuYy4X5ifgx6woHB&q=85&s=7818323f1c025da1395a787df696bbcd" alt="The delinking form with a reason and a valid registered e-mail, Verify now enabled" width="512" height="540" data-path="images/en/fta-linking/wizard-delink-valid.png" />
    </Frame>
  </Step>

  <Step title="Confirm the delink">
    The FTA returns your details on a **Review & Confirm Delinking** screen. This
    step has its own, separate consent — *"I confirm that the above details are
    correct and I wish to remove the link with this service provider"* — and
    **Confirm Delinking** stays disabled until you tick it.

    <Frame>
      <img src="https://mintcdn.com/fatorly/YuYy4X5ifgx6woHB/images/en/fta-linking/wizard-delink-consent.png?fit=max&auto=format&n=YuYy4X5ifgx6woHB&q=85&s=965bb2fd2de0a06899a24c6a31a219b0" alt="Review and Confirm Delinking with the delink consent ticked and the Confirm Delinking button enabled" width="512" height="540" data-path="images/en/fta-linking/wizard-delink-consent.png" />
    </Frame>
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/fatorly/YuYy4X5ifgx6woHB/images/en/fta-linking/wizard-delink-confirmed.png?fit=max&auto=format&n=YuYy4X5ifgx6woHB&q=85&s=490fa82f143a8a26247aaf15e6e886d6" alt="Delinking Confirmed screen, showing the delinked TIN" width="512" height="540" data-path="images/en/fta-linking/wizard-delink-confirmed.png" />
</Frame>

## What happens next

* Your **EmaraTax row changes to De-Linked**, with the date of the delink. Unlike
  reverification, this *is* recorded in the registry.
* We remove your business from our Peppol service metadata and Access Point routing.
* Your Fatorly account and its data are not deleted by this action. To close the
  account as well, see [Leave Fatorly](/en/settings/leave-fatorly).

<Frame>
  <img src="https://mintcdn.com/fatorly/YuYy4X5ifgx6woHB/images/en/fta-linking/emaratax-delinked.png?fit=max&auto=format&n=YuYy4X5ifgx6woHB&q=85&s=98cef9a2063d4c90e45348fac07b3ba1" alt="The Linkage Status table after delinking, with every row De-Linked and the Action column empty" width="1565" height="314" data-path="images/en/fta-linking/emaratax-delinked.png" />
</Frame>

<Note>
  Once every row reads **De-Linked** and the **Action** column is empty, the taxpayer
  is fully offboarded and free to onboard with another provider — or with us again.
</Note>

## Coming back, or moving on

Onboarding again — with Fatorly or anyone else — is just
[the ordinary onboarding flow](/en/fta-linking/onboarding). Your TIN is free to link
the moment the delink is confirmed, and your Peppol identity is derived from that
same TIN, so it comes back with you.